FAQ

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Which versions of Sage Accounts is Order Importer compatible with?
Order Importer is compatible with all versions of Sage Line 50 from version 10 and above, it is also compatible with Sage 50 Accounts 2008 and above.

Which versions of Windows is Order Importer compatible with?
Order Importer is compatible Windows 2000, XP, 2003 and Vista.

Will Order Importer work with my shopping cart, content management or PDA system?
We get asked questions similar to this all the time; unfortunately we can’t really give a definite answer to these types of questions. There are so many proprietary solutions out there that you could be using it is impossible for us to know about them all.

Order Importer is very versatile and can integrate with and import data from many types of data source, from XML, CSV and Excel files to databases and internet http web pages.

Asking us if it will work with your system will only receive the response “probably”, we can never be 100% sure, only you can find out for sure by downloading the trial and trying it out.

Can orders be associated with specific Sage customer accounts?
Yes they can if the job is configured to "Find/Create" customer accounts.

When saving orders to Sage using the "Find/Create" configuration the Sage customer accounts are checked for an account number matching the CustomerID field of each order. If a matching account is found that’s the customer the order will be posted under. If no matching account is found a new customer account will be created to post the order under.

I have multiple companies in Sage Accounts; will Order Importer support this?
Yes, Order Importers architecture is based on “Jobs”, you define a job which contains settings telling the program where to download orders and which company within Sage Line 50 to save those orders, these settings are specific to each job.

You can define a separate job for each company and Order Importer imposes no limitations on the number of jobs you can have.

Do I need to change my web site for Order Importer to work?
You don’t need to change your site at all, if you decide to have Order Importer download from your site using the HTTP option all that’s required is the addition of two new pages.

One of these pages feeds Order Importer orders in XML format and the other page is for Order Importer to post notifications to your site letting it know which order have been successfully downloaded.

These pages can be written using any programming language, sample pages are available and we are happy to work with you or your web developer to aid setting these pages up.

How do I implement my own retrieval and notification pages?
We have sample files available for download; these provide examples of creating the XML data that Sage Order Importer expects when it's configured to download orders from an HTTP web page.

See: Downloads > Sample Files

Will Order Importer work on my network?
Order Importer is compatible with network based installations of Sage Line 50 such as Network Controller. Order Importer can even be installed on a different computer from Line 50 in the same manner Line 50 client can connect to a network based company.

For the best possible performance you should install Order Importer on the same computer that hosts the company data, although this is not necessary for normal operation.

If your question has not been answered here please open a New Support Request and we will answer any queries you have as quickly as possible.

Unlicensed users who are evaluating the product can quickly register with an email address and password.